Return & Refund Policy

Effective Date: June 22, 2026 | Wowmart Nigeria

1. Scope of Policy

  • Defective items only: Returns are exclusively accepted for items arriving damaged, broken, or malfunctioning.
  • No change of mind: We do not accept returns if you change your mind.
  • No exchanges: We do not offer product exchanges under any circumstances.

2. Non-Returnable Categories

The following items are strictly exempt from returns, even if a defect is claimed, due to hygiene, safety, and software licensing:

  • Cosmetics & Personal Care: Makeup, skincare, fragrances, and intimate items.
  • Undergarments & Swimwear: For hygiene and public health safety.
  • Electronics with Broken Seals: Smart devices, software, or media with opened packaging.
  • Clearance Items: All promotional, flash sale, and clearance purchases are final.

3. Eligibility Windows

  • Reporting deadline: Defects must be reported within 24 hours of delivery.
  • Return shipping window: Approved returns must be shipped back within 3 days.
  • Late claims rejected: Claims made outside these timelines are strictly invalid.

4. Proof Requirements

  • Visual evidence: Customers must provide clear unboxing videos and photos of the defect.
  • Proof of purchase: A valid Wowmart order number or receipt is mandatory.
  • Original packaging: Items must be returned in their original, unaltered packaging with all tags attached.

5. Return Process & Centralized Logistics

Wowmart operates a centralized fulfillment model to guarantee quality control across our marketplace:

Step 1

Email support at support@wowmartng.com with your order number and unboxing video proof.

Step 2

Our dynamic support system reviews the intake media and drops validation updates within 48 hours.

Step 3

If approved, ship the package directly to the assigned centralized Wowmart Handling Centre layout details sent to your mail.

Centralized Platform Fulfillment Clause

Fulfillment Framework: Wowmart dynamically manages marketplace platform hosting, internal logistics channels, and physical package routing. Vendors deliver items to an official Wowmart Handling Centre, where our technicians strictly inspect, index, record, package, and clear items before dispatching final returns or processing active settlements.

Customer pays shipping: The customer covers all return shipping fees. Wowmart does not refund shipping costs.

6. Inspection and Rejection Rights

  • Centralized verification: All returned items undergo strict verification upon arrival at the central Wowmart processing facility.
  • Rejection right: We will reject refunds if the damage is caused by customer misuse, alteration, or normal wear.
  • Abandoned property: Rejected items not reclaimed by the customer within 14 days will be disposed of.

7. Refund Execution

  • Refund method: Approved refunds are processed strictly to the original payment method or via store credit.
  • Processing time: Refunds take 7 to 10 business days to reflect.

8. Legal Jurisdiction & Compliance

  • Governing law: This policy is governed by the laws of the Federal Republic of Nigeria.
  • Regulatory alignment: This policy complies with the Federal Competition and Consumer Protection Act (FCCPA).
  • Abuse policy: Wowmart reserves the right to blacklist accounts exhibiting fraudulent return patterns.